1Information We Collect

When you opt in to receive SMS messages from us, we may collect:

• Your mobile phone number
• Your name (if provided)
• Boat or service-related details (such as service appointments or vessel information)
• Consent records, including how and when you opted in
• Message interaction data (delivery status, timestamps, responses, and opt-out requests)
• Information you share when replying to messages or contacting customer support

2How We Use Your Information

We use your information to send transactional and marketing SMS messages.

We may also use information to improve our messaging services and customer experience.

3Consent to Receive SMS Messages

By providing your mobile number and opting in, you expressly consent to receive recurring SMS messages from Mike's Marine which may include both marketing and transactional messages.

Opt-in may occur through website forms, service scheduling, sales paperwork, keyword signups, or other documented consent methods.

4How We Share Your Information

We do not sell, rent, or share your mobile number or SMS consent data with third parties for their own marketing.

We may share your information with trusted vendors that help us operate our business and messaging program (such as SMS service providers, CRM platforms, or customer support tools). These providers are required to protect your data and may only use it to provide services on our behalf.

We may also disclose information if required by law or to protect our rights or property.

5Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

6Opting Out and Getting Help

You can opt out of SMS messages at any time.

After you opt out, you may receive one final confirmation message. You will no longer receive marketing texts, but we may still send necessary transactional messages related to active services, purchases, or appointments.

7Message Delivery Disclaimer

Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not responsible for delayed or undelivered messages.

8Data Retention

We retain SMS-related information only as long as necessary to:

• Provide messaging services
• Maintain records of consent
• Comply with legal obligations
• Resolve disputes and enforce agreements

9Children's Privacy

Our SMS program is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

10Your Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy laws (such as the California Consumer Privacy Act) to request access to, correction of, or deletion of your personal information.

To make a privacy request, contact us using the information below.

11Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date.